FREQUENTLY ASKED QUESTIONS

WHAT IS THE CURRENCY ON YOUR SITE?
The currency on bobjewelry.com is USD.

HOW CAN I CONTACT BOB JEWELRY?
You can reach out to our customer support team at support@bobjewelry.com
We’re available 6 days a week, from 8 AM to 10 PM (GMT+7), which is equivalent to 6 PM to 8 AM (GMT-7). If you reach out outside these hours, we’ll get back to you as soon as possible on the next business day.

HOW IS THE QUALITY OF YOUR PRODUCTS?
Crafted with 18k gold plating and advanced technology, our jewelry boasts lasting color and superior resistance to scratches, ensuring it keeps its shine for years to come.

ARE THE PRODUCTS IDENTICAL TO THE ORIGINAL ONES?
Our products are 99% similar to the original ones, giving you the confidence to wear them comfortably.

CAN YOUR JEWELRY BE WORN IN WATER? CAN I WEAR IT WHILE SMIMMING, SHOWERING OR AT THE BEACH?
Yes, our jewelry pieces are water-resistant and can be worn while swimming, showering, or spending time at the beach. 

HOW SHOULD I TAKE CARE OF THE PRODUCTS?
Durable 18k gold-plated stainless steel lets you shine anywhere. You can wear it to the beach or swimming without worry. However to maintain the vibrant color, avoid contact with strong cleaning agents like toilet cleaners or laundry detergents, which can cause discoloration. After wearing, simply wipe your jewelry with a soft, dry cloth to remove any residue and store with care.
By following these simple steps, you can ensure your BOB JEWELRY pieces stay radiant and beautiful for a long time.

WHERE DO YOU GUYS SHIP FROM? 
We ship from our warehouse in Shenzhen, China.

DO YOU SHIP WORLDWIDE? 
Yes, we also offer free international shipping on your first order!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 2-5 business days for your order to get processing. After that, it will take:

LOCATION* ESTIMATED SHIPPING TIME
United States, Mexico8-15 Business days
Canada, Europe8-15 Business days
Australia, New Zealand8-15 Business days
Brazil12-25 Business days

Maximum delivery time: 30 business days.

HOW DO I RETURN AN ITEM? 
For a smooth return process, simply contact our customer support team at support@bobjewelry.com. You can also find detailed return instructions in our return and refund policy.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of receipt of the returned item or cancellation request. Please contact your card issuer if you have any questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.

CAN I CHANGE OR CANCEL MY ORDER?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 24 hours of ordering. All requests after this time will be denied.

WHEN WILL MY ORDER BE PROCESSED? 
All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sales seasons. Orders will be processed and shipped within 2 to 4 business days.

WHAT IF I DON’T RECEIVE MY ORDER? 
If you do not receive your order within 30 days, you are eligible for a full refund.

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