ORDER CANCELATION

You can cancel your order anytime before it ships. Here’s a breakdown:
– Free Cancellation: Within 12 hours of placing your order, contact us and we’ll happily cancel it for free.
– Cancellation with Fee: If it’s been more than 12 hours since you placed your order, but it hasn’t shipped yet, we can still cancel it for you. However, a 10% management fee (based on your order total) will apply to cover the costs incurred while processing and preparing your order for shipment. To cancel with this fee, please contact us within 24 hours of placing your order.
– Once Shipped: Unfortunately, cancellations aren’t possible once your order is shipped.

To cancel, please contact us within the timeframe above. Knowing the reason for your cancellation helps us improve our products and services, so please share it if you’re comfortable doing so.

RETURN POLICY

We offer a 30-day return and refund policy, starting from the day you receive your order. The return policy applies in the following cases:
– Defective or Wrong Item: If the product is defective or you received the wrong item, please take a photo and contact our support team via email as soon as possible. We understand this can be frustrating, so we’ll take care of it for you! Here are your options:
1. Replacement and Return Shipping Covered: We’ll send you a replacement of the correct item free of charge and cover the return shipping cost for the defective or wrong item.
2. Full Refund: If you prefer a full refund, we’ll happily process it once we receive the returned item.
– Unwanted Item: If you simply don’t want the item anymore, you can return it within 30 days, but you’ll be responsible for the return shipping fee.

FOR ALL RETURNS, PLEASE ENSURE: 
The product must be unused and in its original packaging, with all tags and labels still attached.
We’ll provide a return shipping address once you contact our support team to initiate the return process.

IMPORTANT NOTES: 
This policy applies to products shipped by us and excludes any damage or missing parts caused by the customer.
Refunds or exchanges are not available after 30 days from receiving the item.

REFUND POLICY

We offer a hassle-free 30-day money-back guarantee (excluding 2-4 day processing time) from the date you receive your order. You can request a full refund or reshipment if:
– Order Not Received: If you don’t receive your order within the guaranteed timeframe, we’ll issue a full refund.
– Wrong Item Received: We’ll gladly send you the correct item free of charge if you receive the wrong product.
– Unwanted Item: You can return any unused item in its original packaging for a full refund, but you’ll be responsible for covering the return shipping cost.

REFUND PROCESS: 
1. Contact Us: Initiate your return by contacting our support team via email support@bobjewelry.com
2. Return and Inspection: Once approved, return the unused item in its original packaging. We’ll inspect it upon receipt.
3. Refund Approval: You’ll receive a notification via email about your refund approval.
4. Refund Processing: Approved refunds will be issued within 3-5 business days to your original payment method. Sometimes the transfer to your account may take an additional 7-10 days.

EXCEPTIONS:
We cannot offer refunds for orders not received due to factors within your control, such as providing an incorrect shipping address or damaging the product.

MISSING REFUND: 
If you haven’t received your refund after the processing timeframe, check with your bank or credit card company first. If the issue persists, please contact us for further assistance.

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